Refund Policy

1. Course refunds

We want you to be confident in your investment. The Complete Web Development Batch comes with a 7-day no-questions-asked refund window starting from the batch start date. After the 7-day window, refunds are pro-rated based on sessions attended:

• Within 7 days of batch start: 100% refund (minus UPI transaction charges, if any).
• After 7 days, up to 25% sessions attended: 75% refund.
• 25–50% sessions attended: 40% refund.
• Above 50% sessions attended: No refund.

2. How to request a refund

Email us at support@docxa.in with your name, registered email, enrollment ID, and the reason for refund. We will process the refund within 7 business days of approval to the original payment method (or via UPI to your VPA).

3. Service refunds

For custom projects (web development, branding, etc.), refunds depend on the milestones set in your engagement letter. Generally:

• Advance payments are non-refundable once work has started.
• Milestone payments are non-refundable once the milestone is delivered and accepted.
• If we fail to deliver, we'll refund the corresponding milestone in full.

4. Non-refundable cases

• Refund requests made after the course has ended.
• Refund requests based on personal scheduling conflicts after the 7-day window.
• Refunds for fraudulent UTR submissions (the enrollment will also be cancelled).
• Refunds for completed services / delivered milestones.

5. Payment verification

UPI payments are verified manually against our bank statement. If you submit a UTR that does not match a credit in our account, we will notify you and may ask for additional proof (e.g., a screenshot of the payment receipt from your UPI app). Persistent fraudulent attempts may result in account blocking.

6. Contact

For refund questions, write to support@docxa.in or call +91 94278 10142.